Choose any other Fibre provider except FrogFoot

I have had a terrible experience with FrogFoot Fibre and there appears to be a major flaw in their system of service delivery.

Placing an order with Afrihost for FrogFoot Fibre was a huge mistake. I placed the order 9 December 2025, with the understanding that the installation would take approximately a week. On the Afrihost website it specifies that orders placed on or after 12 December would not be installed until mid-January. I need the fibre urgently because I needed to cancel my Rain service due to poor signal, and was relieved to cancel my service with Rain after receiving an email from FrogFoot that they had received my order from Afrihost.

The following day, I received this email from someone named Waughton Petro : Good day.

Please advise if the Frogfoot equipment that has been installed at your premises is powered up and which LED’s are currently lit.

Alternatively, please provide any additional information and images of the equipment in your reply.

Thank you in advance. Frogfoot Provisioning Team.

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I rep**** the same day:

Hi there

I am a bit confused because there hasn't been an installation as yet. We have just received the modem. Please advise.

Also please be so kind to inform me via this email or via whatsapp or call at (number removed) when someone will go to (address removed) for installation of the equipment because that is not my residential address, it is our airbnb property and we have guests.

Sincerely, Clare

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I received the this response in reply to my reply:

Good day, Clare Bowen

Please advise if the Frogfoot equipment that has been installed at your premises is powered up and which LED’s are currently lit.

Alternatively, please provide any additional information and images of the equipment in your reply.

Thank you in advance. Frogfoot Provisioning Team

--------------------------

As you can see, that was the same message. And so I was even more confused. When I contacted Afrihost, assuming they were the agents and therefore the ones to sort it out, the lady on the other side was just as confused and said that she doesn't know who or what that is.

At this point. Having been told that there would be installation within approximately a week, and having already received our modem from Afrihost, and in addition to the email I pasted above, I was sure that installation was imminent. Also because we ordered before the cut-off date.

Imagine my shock when I received a phone call from a FrogFoot representative yesterday to ask me if installation on 13 January would suit me. I was absolutely gobsmacked and highly upset. I explained the damage that it would do to my business since I had already cancelled the Rain service, I begged, I pleaded, I got angry, I put the phone down. I called Afrihost who told me that they can do nothing about it because it's in the hands of FrogFoot and they are shutting down for the season.

The FrogFoot representative called me back and asked again if I would like a slot on 13 January because they were filling up. This just made me even more angry. Nobody was able to assist despite their total mess up. She also sent me a whatsapp message asking me to confirm if I would like installation 13 January. After I had time to get over my upset and realise that I've been properly *****ed by FrogFoot Fibre. I rep**** that I would like the installation 13 January please.

Here is the entire conversation showing just how professional the clowns at FrogFoot really are:

[14:35, 12/17/2025] 🐸: Hi Clare. [14:35, 12/17/2025] 🐸: Should we slot you in or cancel the order , our slots are filling up for the 13th of January. [20:38, 12/17/2025] Clare: Slot us in. Thank you kindly. [08:05, 12/18/2025] 🐸: Hi Clare. I have cancelled your order as per your request [08:10, 12/18/2025] Clare: Between you and Afrihost, you put me in such a terrible position. I feel like I don't have an opinion here. Since you canceled my order, what am I supposed to do? This whole mess up was not my fault. [08:14, 12/18/2025] Clare: Who from your company assumed that I even knew there was a fibre installation done in the house previously? And why when I rep**** to Waughton from the provisioning team about being confused, did he not explain? [08:18, 12/18/2025] 🐸: Hi Clare. I have cancelled your order as per your request [08:19, 12/18/2025] 🐸: please provide your reference number that Frogfoot provided it starts with FRG [08:21, 12/18/2025] 🐸: You would have to place a new order with your service provider , the order has been cancelled from my side yesterday. [08:21, 12/18/2025] Clare: Did you see my screenshots above? [08:23, 12/18/2025] 🐸: I saw the screenshots , im not sure who that is who sent those mails. [08:23, 12/18/2025] 🐸: If you have no installation that means you require a full new install and that is what we have to assist you with , we are on a builders shut down and unable to assist this year as mentioned. [08:24, 12/18/2025] Clare: I was begging you for help yesterday and you didn't help me. Despite this mess up being the fault of your company. [08:24, 12/18/2025] 🐸: I have cancelled the order , i called you back maám asking if you are sure and you informed me to cancel and not phone you back. [08:25, 12/18/2025] 🐸: I informed you of the builders shut down maám. [08:25, 12/18/2025] Clare: Provide me with your full name please so that I can include it in my reports. [08:30, 12/18/2025] 🐸: please speak to Afrihost to assist with a new order and we will be more then happy to assist you maám. [08:34, 12/18/2025] Clare: You are refusing to give me your name? [08:35, 12/18/2025] Clare: No answer to my request for your name will be taken as a refusal and will be included instead. [08:37, 12/18/2025] 🐸: I have provided my name yesterday. [08:38, 12/18/2025] Clare: Sorry that I did not take it down. [08:38, 12/18/2025] Clare: Please provide it again [08:41, 12/18/2025] 🐸: I made contact with you yesterday informing you of all necessary information regarding your fibre installation , you shut the phone down in my ear the first time after not wanting to understand the builders shut down maám , I even called you back to inform you again and tell you that we can book you in if there is any cancelations earlier in next year we are happy to assist you. You were not very polite and told me to never contact you again and to cancel the order and then you shut the phone down in my ear again. Kindly inform Afrihost that you have cancelled your order and that you would like to place a new one.

Once we receive that order we will make contact with you again and arrange a new date and time.

Thank you for understanding

Megan. 😊 [08:44, 12/18/2025] Clare: I'm not going to argue. I do not understand as you seem to assume. At this point all I want from you is you full name [08:45, 12/18/2025] 🐸: My name is Megan have a great day.