DN
Douglas N
1 reviews | Active since Mar 2019
10 Jul 2023, 10:39
Cannot get a fibre migration activated
a week so far to activate a fibre migration, Support is non-existent, cannot actually deal with this company in person, have to go through a service provider, same message every time I communicate, order submitted, FrogFoot is processing. cannot get to speak to anybody except phone answerers, support say they cannot communicate directly with managers. I am very sorry I placed this order.
Helpful (0)
Replies (3)0
Replies (3)
Frogfoot Fibre's replyOfficial
10 Jul 2023, 10:42Good Morning, Douglas.
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
Frogfoot Fibre's reply10 Jul 2023, 10:42
Official
Good Morning, Douglas.
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
DN
Douglas N's updateReviewer Update
10 Jul 2023, 14:25Ilhaam from Frogfoot responded literally in a few minutes and investigated, it seems that comms from Afrihost was the challenge, they did not pass on information that FF had been requesting since Thursday. Once Ilhaam had that info, I was up and running, fully connected in a just a couple of hours. Thank you Ilhaam !
DN
Douglas N's update10 Jul 2023, 14:25
Reviewer Update
Ilhaam from Frogfoot responded literally in a few minutes and investigated, it seems that comms from Afrihost was the challenge, they did not pass on information that FF had been requesting since Thursday. Once Ilhaam had that info, I was up and running, fully connected in a just a couple of hours. Thank you Ilhaam !
Frogfoot Fibre's replyOfficial
10 Jul 2023, 14:34Hi Douglas, thank you for allowing me the opportunity to assist you, i am glad that i could've assisted you.
Frogfoot Fibre's reply10 Jul 2023, 14:34
Official
Hi Douglas, thank you for allowing me the opportunity to assist you, i am glad that i could've assisted you.