AB
Angela B
1 reviews | Active since May 2010
12 Jan 2023, 16:52
Beyond pathetic
Back to the same issues we were having in November... #pathetic
Helpful (0)
Replies (2)0
Replies (2)
Frogfoot Fibre's replyOfficial
12 Jan 2023, 16:54Good day,
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
Frogfoot Fibre's reply12 Jan 2023, 16:54
Official
Good day,
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
AB
Angela B's updateReviewer Update
16 Jan 2023, 07:26Got the standard above response, and then that evening a call from a very unhelpful, impatient lady. So despite all of the follow up calls, we still continue to go down during loadshedding. So we have had no wifi for at least one 4 hour period a day, and then another 2 outages of 2 or 4 hours depending on the schedule since last week Wednesday. And every time we are promised that the issue has been found and we "should not" go down with the next outage, and guess what?!!! STILL DO?! #USELESS
AB
Angela B's update16 Jan 2023, 07:26
Reviewer Update
Got the standard above response, and then that evening a call from a very unhelpful, impatient lady. So despite all of the follow up calls, we still continue to go down during loadshedding. So we have had no wifi for at least one 4 hour period a day, and then another 2 outages of 2 or 4 hours depending on the schedule since last week Wednesday. And every time we are promised that the issue has been found and we "should not" go down with the next outage, and guess what?!!! STILL DO?! #USELESS