BAD SERVICE - NO UPDATES ON INSTALTION FROM 12 MARCH 2021

Our ISP is through Home-Connect - I placed an order for our new installation to be done at our new home. The order was placed on the 12th of March 2021 to be effective 1 April 2021. Home-Connect advised that Frogfoot will contact me within 7 days to arrange for delivery and installation. We are now at the 7 April 2021 and I have not received any communication from Frogfoot regarding the installation. When contacting Frogfoot they advised that they can not put me through to any technicians or able to assist me with my information regarding the status and I need to speak to Home-Connect as they would have advised Frogfoot regarding the status. Home-Connect on the other hand has advised that they have sent through the request and will follow up with Frogfoot. This is terrible service received and in the meantime we are sitting without any connectivity. CAN SOMEONE PLEASE GET IN TOUCH WITH ME SO WE CAN HAVE THIS SORTED URGENTLY !