CE
Christine E
1 reviews | Active since Jan 2026
12 Mar 2026, 12:08
Bad service from Frogfoot
We have been waiting three weeks for them to move their cable point. We cannot talk to anyone senior to escalate the problem. Our call reference number is ***.
All we receive is that the call has been escalated to the relevant department.
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Frogfoot Fibre's replyOfficial
12 Mar 2026, 13:03Hi, Christine.
Thank you for bringing this to our attention, and we sincerely apologize for the delay you have experienced.
Please be advised that we have now urgently prioritized this request with our contractors for assistance.
The relocation request has been allocated to Echo, and their team will be contacting both you and Paul directly to arrange and confirm a suitable appointment for the cable point to be moved.
We understand how frustrating the wait has been and truly appreciate your patience.
We will also continue to monitor the request from our side and update you as soon as we receive confirmation from the contractors.
Thank you for bringing this to our attention, and we sincerely apologize for the delay you have experienced.
Please be advised that we have now urgently prioritized this request with our contractors for assistance.
The relocation request has been allocated to Echo, and their team will be contacting both you and Paul directly to arrange and confirm a suitable appointment for the cable point to be moved.
We understand how frustrating the wait has been and truly appreciate your patience.
We will also continue to monitor the request from our side and update you as soon as we receive confirmation from the contractors.
Frogfoot Fibre's reply12 Mar 2026, 13:03
Official
Hi, Christine.
Thank you for bringing this to our attention, and we sincerely apologize for the delay you have experienced.
Please be advised that we have now urgently prioritized this request with our contractors for assistance.
The relocation request has been allocated to Echo, and their team will be contacting both you and Paul directly to arrange and confirm a suitable appointment for the cable point to be moved.
We understand how frustrating the wait has been and truly appreciate your patience.
We will also continue to monitor the request from our side and update you as soon as we receive confirmation from the contractors.
Thank you for bringing this to our attention, and we sincerely apologize for the delay you have experienced.
Please be advised that we have now urgently prioritized this request with our contractors for assistance.
The relocation request has been allocated to Echo, and their team will be contacting both you and Paul directly to arrange and confirm a suitable appointment for the cable point to be moved.
We understand how frustrating the wait has been and truly appreciate your patience.
We will also continue to monitor the request from our side and update you as soon as we receive confirmation from the contractors.