bad service frogfoot

reported a break in fibre line on 15th Jan to my ISP. my ISp reported that it will be dealt with by frogfoot as it is there responsibility to manage the infastructure. on 17th Jan I contacted frogfoot and was told they received notification from my ISP. they were very proud to tell me they have a 72 hour turn around time. well its now 9 days later and i have not heard a thing from frogfoot. i have followed up with my ISP and they assured me that they have reported and given all neccessary info to frogfoot. when i contact frogfoot to get clarity on progress i get told that i must work through my ISP and not them directly. well i am terribly sorry for frogfoot. i will contact you directly as it is you that is preventing me from utilizing my internet which i have paid for at my ISP. frogfoot if i had other options for fibre in my area i can guarantee you i would have cancelled my services with you and changed to another provider for fibre. shocking service to say the least.