Bad Service for Years Long Client

One star is actually too much. I have been struggling for 3 weeks to get my wifi activated. I have been a customer for years and only moved to a different home and all that needed to be done was for an activation. If it is not an employee that sent emails to the wrong person then it is another employee that did not do their job properly. I am now in the process of cancelling my subscription and getting a new service provider.