MB
Maarten B
1 reviews | Active since Sept 2023
06 Mar 2024, 07:50
Bad customer service
I have a migration order with Frogfoot, and somehow they don't execute it. My previous ISP released the line two days ago already, but Frogfoot still hasn't done the migration. And their customer service also don't reply on emails, fb messenger etc.
Just pathetic customer service. Even my new ISP haven't heard back from them in two days. How does that work? They are lucky we only have one FNO in our neighbourhood.
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Replies (1)
Frogfoot Fibre's replyOfficial
06 Mar 2024, 10:47 Hi, Maarten.
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
Frogfoot Fibre's reply06 Mar 2024, 10:47
Official
Hi, Maarten.
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot