BAD CUSTOMER SERVICE

I ordered my Frog Foot fibre almost a month ago. To this day, I have still not had any relieving feedback, its been one problem after the next.

Instead of sending a technician out to ensure that all is in order for installation or communicating any issues, they leave my order has showing delay/error since the day after ordering.

When calling to enquire on what the issue is, their excuse was "they can't find something" and when i finally get a little bit more clarity their response to me is "they are unable to install and are needing to investigate due to the previous tenants having fibre installed and removing the ONT box". Even after sending the images and documents off that they needed and being promised that I would get feedback in 24-48 Hours, I have not received one update.

I have been told on numerous occasions that they have escalated my issue and marked it as a missing ONT box and as an urgent order - but here I am weeks later, after many wasted calls, having to resort to this.

I work from home frequently so fibre is very important in my day to day life, and if I'm having these issue already, I'm afraid of all the issues I'll have to deal with after my fibre is installed and how it will be dealt with by Frog Foot.

Utterly disgusted to say the least!