RA
Robert A
1 reviews | Active since Oct 2022
29 Nov 2024, 22:25
Bad customer service
Bad service, ZERO customer feedback, fiber connection is down more than it's up. NO after hours service.
Helpful (0)
Replies (2)0
Replies (2)
Frogfoot Fibre's replyOfficial
02 Dec 2024, 08:51Hi, Robert.
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
Frogfoot Fibre's reply02 Dec 2024, 08:51
Official
Hi, Robert.
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
RA
Robert A's updateReviewer Update
22 Dec 2024, 09:345 outages in 4 months really Frogfoot you need to get your act together. And don't even try to get hold of them on a weekend or after hours for feedback because the customer service is closed after hours and on weekends. They are about to loose all 80 units in my complex because we getting a new Fibre line provider to install Fibre to the complex
RA
Robert A's update22 Dec 2024, 09:34
Reviewer Update
5 outages in 4 months really Frogfoot you need to get your act together. And don't even try to get hold of them on a weekend or after hours for feedback because the customer service is closed after hours and on weekends. They are about to loose all 80 units in my complex because we getting a new Fibre line provider to install Fibre to the complex