KP
Khabonina P
1 reviews | Active since Nov 2025
06 Nov 2025, 16:45
BAD COMMUNICATION
Good day , Please urgently assist with resolving a connection issue that started last night after 19:00 , the WIFI name doesn't show on all connected devices and VOX has advised that Frogfoot has closed the query because you reprovisioned the line and I need to check the WiFi network name , how do I know what the new name is let alone the Password
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Frogfoot Fibre's replyOfficial
06 Nov 2025, 16:59Good day, Khabonina Pitso.
Thank you for taking the time to share your experience.
We sincerely regret the ongoing inconvenience and the frustration it has caused.
It is entirely reasonable to expect a reliable service, and we acknowledge that your expectations have not been met.
We are reviewing the matter thoroughly to ensure it is addressed with the seriousness it deserves.
You will be kept informed with clear, honest updates as we work toward that goal.
Thank you for taking the time to share your experience.
We sincerely regret the ongoing inconvenience and the frustration it has caused.
It is entirely reasonable to expect a reliable service, and we acknowledge that your expectations have not been met.
We are reviewing the matter thoroughly to ensure it is addressed with the seriousness it deserves.
You will be kept informed with clear, honest updates as we work toward that goal.
Frogfoot Fibre's reply06 Nov 2025, 16:59
Official
Good day, Khabonina Pitso.
Thank you for taking the time to share your experience.
We sincerely regret the ongoing inconvenience and the frustration it has caused.
It is entirely reasonable to expect a reliable service, and we acknowledge that your expectations have not been met.
We are reviewing the matter thoroughly to ensure it is addressed with the seriousness it deserves.
You will be kept informed with clear, honest updates as we work toward that goal.
Thank you for taking the time to share your experience.
We sincerely regret the ongoing inconvenience and the frustration it has caused.
It is entirely reasonable to expect a reliable service, and we acknowledge that your expectations have not been met.
We are reviewing the matter thoroughly to ensure it is addressed with the seriousness it deserves.
You will be kept informed with clear, honest updates as we work toward that goal.