1 reviews | Active since Dec 2018
BAD BAD CUSTOMER SERVICE. FROGFOOT AND WEBAFRICA.
My Fibre has been down for 5days now, contacted Webafrica and webafrica said there is out Fibre outage is affecting customers in your area. From Saturday to date nothing has happened. Webafrica refers me to Frogfoot saying that Frogfoot will send a technician and Frogfoot refers me to webafrica saying that I should follow up with my order progress. I spoke to several people from Webafrica whom kept referring me to another person. Namely the following people from different departments.
Monday - Wednesday Sfiso M referred me to Sandile M, then referee me to Sandile T, Graig R Sandile M Bakang Maseko Mandisi M Mikaela Vhulenda
By Frogfoot I have been in contact with Selisha.
I have currently not received any positive feedback, my WiFi is still down and no sign of technician or matter to be attended . I still been taken from Pilar to post
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
