Axxess and Frogfoot no internet

Our fibre is through Axxess in Port Elizabeth, since last week our fibre has gone off numerous times. Numerous tests were done and each time it shows that the issue is with the ISP but were still being told to change house power points (while the router is connected to a UPS, I mean come on!), restart the router etc. And please note when a traceroute shows timeouts at the Server and not on the router then the issue is at the ISP. These outages have cost me over R1000 and still counting.