Awful Experience

Shocking customer service. We have had an issue in the beginning of the year that was resolvedon their end, now it has returned and Frogfoot refuses to take responsibility. They will do anything to avoid sending out a technician. When I specifically asked them to contact me telephonically, they found no issue on their end and closed the ticket without further investigation, despite the fact that I explicitly said that we have experienced this issue before. They have no interest in actually helping. If you’re looking for housing or accommodation, make sure that fibre is not supp**** by this *********** company. I will be cancelling my service and finding an alternative. They don’t care about you and they think you’re an idiot when you repeatedly tell them there’s an issue.