AWFUL CUSTOMER SERVICE

My area was promised to go live in the end of June 2021. Then there was a problem with the fibre infrastructure in my area, and my residence happened to be effected by this problem. It took frogfoot 2 MONTHS to fix the problem. After having fixed it, it turns out there was ALSO a problem with the fibre installation to my residence. It has been 2 weeks and I am still waiting for them to fix this issue...

I'm an online student, this has really set my studies back. Mistakes are fine, waiting for a week is okay too. The problem is it took the team 3 days to fix the infrastructure problem but, 2 months to start. That is unacceptable. the service is absolutely awful. Whenever i contact frogfoot they just direct me to my ISP (web-Africa) , the only thing my ISP can do is to once again send an email to frogfoot.

As far as the quality of the internet connection, I'm unable to comment as I still need to experience it!

MY ADVICE: wait till your neighbor's frogfoot fibre works before changing to fibre!