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Otsile M

1 reviews | Active since Nov 2024

19 Mar 2025, 01:50

Avoid Frogfoot like the plague.

We signed up through Vox, only to be strung along with endless excuses about provisioning delays on Frogfoot’s end. Their project manager, Brandon Govender, went MIA, leaving us to chase updates daily with little progress.

After weeks of escalations, we were finally told our service was active—only to discover that Frogfoot had issued us a faulty fibre ONT box, requiring a replacement. It took three weeks just to get connected.

Now, at five weeks in, we’re already dealing with outages and poorly timed "planned maintenance." Just frustrating and unreliable.

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Replies (1)
Frogfoot Fibre
Frogfoot Fibre's reply19 Mar 2025, 08:03
Official
Hi Otsile.
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards, 
Frogfoot