Avoid at all costs - plenty of competition in the market

Avoid using Frogfoot Fibre at all costs. There are better alternatives out there – the reviews speak for themselves.

I am not the type of person to publicly complain about poor service delivery, but something had to be done here. I work remotely and rely heavily on a fast/constant network. I only have a 120mbps/120mbps line – which should be sufficient, but today just was the final straw when my upload was <5mbps on multiple occasions.

I have had numerous phone calls (with different technicians- further pointing towards weak internal systems as I need to re-explain my situation), and had technicians at my home to look at the network. After numerous tests, the problem persists – and what happens? I get a phone call daily from a different technician asking the same questions with no tangible improvements. As a professional who relies on a remote working set-up, I would not advise them as a ISP. You will get absolutely nowhere when you complain and it will just raise your blood pressure.

Summary of problems include: - Clear lack of knowledge and expertise from personnel (embarrassing phone calls between them where I could clearly see they don’t know what they are doing); - Little to no communication internally as a different consultant kept calling who wanted to ‘re-invent the wheel’ on a daily basis. - Clear breach of the Consumer Protection Act due to unfair business practices/poor quality service with further total lack of regard for the consumer. - Escalating fees for packages with no real value-added benefit or improved customer experience.

… the list goes on. Perhaps it's because I expect more as I take pride in my own work... Either way, avoid at all costs.