Automatic migrate (invreases)

This is the second year that this happens. I received an email in December 2024 that the subscription will invreas from r549 to r752. I rep**** on the email received. And received NO reapons. I contacted Vox who apparently only works with the accounts. Spoke to Bulanie he could not help me transfered me to customer service I spoke to Bridget she could not assiat me. I then spoke to Tokozile she assiated me a little but she also only advised me that this is an annual invreas R203 really they migrated me from a 50/50 to a 60/60 without my concent. She then told me thag I have to downgrade on the website she cpuld not asiat me to downgrade.which meams they will be debiting my acvount with the r752 and by end of march The downgrade will apply. This happend in december 2023 aswell i complained end of January 2024 they debited my account end of Feb it was down to R549 again. The service is POOR the internet in my area ia more off than on latley. This increase is really niot on and the service is so so poor. I want ro change to another supplier the compkex is according to the body corp contracted to frogfoot and we are not alowed to make use of any other supplier. This is not on really I am not happy ar all this is not an affordanle servive. I muat go through all the trouble to down grade on a websit why do they have call centers that is suppose to assist. I need answers please