At my wits end with the appalling service (no service) from frogfoot

Completely at my wits end with this company. i have been waiting for connection for over a month now. instead i get sent from pillar to post, with the reassurance that ' your case has been marked high priority'. i do not know what to do anymore because between them and afrihost my isp, the blame gets shifted around. afrihost has wished me well in getting connected because it is 'out of their hands'.