LS
Leon S
1 reviews | Active since Oct 2017
10 Feb 2022, 14:08
As good as *****ing from Vox customers.
Our fibre is offline. After numerous requests, we get told it will take 2 to 3 days to fix. But we are paying for something we have no access to. You cannot communicate with them but have to go through ,I in this case Vox, your provider and they have their hands tied. They are almost as bad as the government. In the meantime, I cannot do my work, my wife cannot do her work since we are working from home. I can't wait for the competition to get to this area, you know I am going to tell frogfoot what they can do. They are an embarrassment to South Africa.
Helpful (0)
Replies (3)0
Replies (3)Frogfoot Fibre's replyOfficial
10 Feb 2022, 14:44Good day, Leon
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
Frogfoot Fibre's reply10 Feb 2022, 14:44
Official
Good day, Leon
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
LS
Leon S's updateReviewer Update
13 Feb 2022, 10:16It works, the only way to contact the frogfoot helpdesk is through this platform. Thank you for resolving the problem which affected a number of clients. Vox do as much as they can but unfortunatly are limited by inefficient frogfoot protocols. So you get slotted into a 2 to 3 day delay. Working from home for an international company doing payrolls across africa requires that we stay online 24/7. Obviously not as important to frogfoot. But once they took up the matter, they were very efficient and persisted untill almost midnight, and then actually sent someone out to change a faulty component. I really appreciate their commitment and effort. I am impressed with their performance, its just so difficult to get them involved. Thanks guys.
LS
Leon S's update13 Feb 2022, 10:16
Reviewer Update
It works, the only way to contact the frogfoot helpdesk is through this platform. Thank you for resolving the problem which affected a number of clients. Vox do as much as they can but unfortunatly are limited by inefficient frogfoot protocols. So you get slotted into a 2 to 3 day delay. Working from home for an international company doing payrolls across africa requires that we stay online 24/7. Obviously not as important to frogfoot. But once they took up the matter, they were very efficient and persisted untill almost midnight, and then actually sent someone out to change a faulty component. I really appreciate their commitment and effort. I am impressed with their performance, its just so difficult to get them involved. Thanks guys.
Frogfoot Fibre's replyOfficial
13 Feb 2022, 11:21Good day, Leon Swanepoel
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
Frogfoot Fibre's reply13 Feb 2022, 11:21
Official
Good day, Leon Swanepoel
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
