Appalling service from FrogFoot!

The service I've received from FrogFoot is appalling to say the least. Their contractor installed the Fibre on 30 Nov 2022. 9 days later, I still don't have connection.1st they tell me to contact Mweb because everything is done on their side, then they say I must take a picture on the router and send an email to have it activated. After I've done that, they tell me that their technician has to come and fix the wires outside and that will take 2-3 days. Their call center staff are unprofessional and unbothered about your frustration. I work from home and need my connection asap. This is unacceptable!