Appalling SERVICE and schocking PERFORMANCE from Vodacom / Frogfoot Fibre

I have Vodacom Fibre installed through Frogfoot in September 2019. Prior to installation I requested that the router be installed in the lounge, the installer advised that the best location would be the spare room which was closer to the street and he assured me the performance and range would be great. Since the installation I have had very performance and no range. I have been in touch with Vodacom twice a month since September 2019 and the matter is still not resolved. The service requests are continually closed without being resolved. There must be up to 12 SR numbers on this. The service from FROGFOOT and VODACOM has been shocking. The people at the call centre are always very lovely and try to be helpful but they can only do so much. THERE IS JUST NOT FOLLOW THROUGH. They promise to follow up the matter and get back to me but they NEVER do. I am beyond frustrated with this, all the while paying for this shockingly BAD BAD performance and range of Vodacom / Frogfoot Fibre. I wish I had kept my ASDL line.