Appalling service

Terrible terrible appaling service from frogfoot fibre. Have been without service for 5 days. My wife and I mostly work from home and on the internet, and to not have internet is costing us our livelyhood.

First frogfoot said their maintenance was completed on Tuesday (4 December) and everybody should have service. I called my ISP on Wednesday and they said the issue is with frogfoot. We logged a call with FF and the waiting game started.

Called FF everyday multiple times and the call centre staff's attitude ranged from dont-care to hands-tied.

Eventually got the call escalated but then still no action. Now it's Saturday and they're saying sorry the technicians don't work over the weekend. We have no idea when our connection will be fixed. We also don't know what the problem is even, because there has been no transparency from Frogfoot at all.

So I am going to be sitting without internet for 7 days.

The level of apathy from them is staggering.