Appalling service

I had no internet the long weekend because support just reset my faulty ont box ,within 24 hours it stop working again ,My service provider is Xcom and is also a absolute 0 on a contract I battelled from 09 March with them , my download speed is below 10 Mbs and I am paying for 40/40 line from 1 April going up to 50/50 and of cause more money also ,and not interested in my problem after numerous complaints