Appalling Customer Service

I did not know customer service could ever be SO bad. From very slow response times (4 days on an email request) to changing stories and suddenly a building/ares is "in planning status" after their are existing Frogfoot customers in the SAME BUILDING? I am exhausted and really disappointed in the service (not) provided by Frogfoot. Yes, it has been 1 month and a week since my order and I have only received 3 emails and NO progress. It is in Cape Town CBD, we are not somewhere on outskirts of an area covered or anything difficult logistically. Not expecting any miracles or holding my breath, this should just act as warning to anyone considering Frogfoot's service. DON't!!!