All's well that ends well

I had no Internet for a week. A recent move and relocation of ISP to a new address left me without Internet for a week. A mix-up between Frogfoot and the ISP caused this delay. I was left frustrated after reporting the fault to both parties and getting nowhere until I received a call from Frogfoot's Martina Govender who took the time to understand and initiate the first steps towards resolving the problem. Shortly thereafter, and in response to a Hellopeter post, Frogfoot's Ilhaam Davids from their Social Media department called to explain how we ended up where we were. She ran with the problem and didn't stop until the issue was resolved and the service was restored. This involved multiple emails and many lengthy phone calls; even an after hours conference call with a supervisor from the ISP. Thank fully the service is fully linked and I can now use it to write this review!