jB
john B

1 reviews | Active since Mar 2015

27 Jan 2025, 07:35

Afrihost Fiber and Footfog

In my area being Montclair Durban suburb I live at 57 Wingate Road Montclair Durban.In ower area ower service provider is Footfog they also have there fiber company called Vox I did join them for about 2 years and had enless problems with the fiber so I migrated to Afrhost thing it would be better only to find out that footfrog being the area installer.What a nightmare for the past 5 day I had fiber for about 2 days forgetting in the evenings evenight between 6 to 9 my fiber buffers u cannot watch TV is so frustrating I have a very fast fiber line 240mig download 120 upload and paying rvry month R897 for it .I think it is ridiculous unfortunately I have to say with afrihost because u have to be with then for 6 months before u can move in and I have 4 months of hell to go.There is no after service with Afrihost u have to call them and they will call footfog to come and sort the problem out which never happens I been complaining about this from the start.

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Replies (1)
Frogfoot Fibre
Frogfoot Fibre's reply27 Jan 2025, 07:43
Official
Good day, John.
Thank you for your inquiry. 
Kindly note that we have escalated your inquiry. 
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website. 
Please take note that we will not reply on Hellopeter. 
Kind Regards, 
Frogfoot.