Hellopeter
Share Your Experience
KT
Kgaugelo T

1 reviews | Active since Mar 2021

14 Mar 2023, 12:30

Afrihost and Frogfoot

I don’t know who is worse? Frogfoot or Afrihost. I’m always having Wi-Fi connectivity issues every month and it seems I’m now paying Afrihost for nothing because I’m always without Wi-Fi connectivity which is damn frustrating and makes it impossible for one to work efficiently without any issues. Why am I paying so much money when I still need to buy data cause their service is always inefficient and my monthly subscription is going down the drain. I’ve had enough and I think it’s time I Cancel my subscription!!! Terrible service!!!! Issues only get resolved after 3 weeks which os extremely unacceptable!!!!!

0
Replies (2)
Frogfoot Fibre
Frogfoot Fibre's reply14 Mar 2023, 12:37
Official
 
Good day, 
 Thank you for your inquiry.
 Kindly note that we have escalated your inquiry.
 We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
 Please take note that we will not reply on Hellopeter.
 Kind Regards, 
 Frogfoot 

 
KT
Kgaugelo T's update15 Mar 2023, 08:29
Reviewer Update
Well 3 days later Frogfoot has done absolutely nothing accept inform me that everything on their side is fine and shows I have internet but after doing a test with afrihost there’s absolutely no internet coming through the router or my PC after connecting it from the Fibre Box. I’ve been experiencing this problem since January and 3 months later they don’t see the relevance or need to dispatch a technician to check what is the core issue and why am I experiencing connectivity issues continuously. They couldn’t be bothered!
I can’t do my job without Wi-Fi connection and that has a negative impact on my work but they don’t seem to care!