fK
frans K

1 reviews | Active since Feb 2020

18 Jan 2023, 09:50

Absolutely Useless service.

Unbelievable how poor the service delivery is. An elderly lady has been struggling for 4 days now without any assistance form the ISP, trying to reach out to frogfoot as the problem is at their side and the answer I got from Amanda Ndudane is just as useless.

"Unless your ISP log's the support call, we are unable to assist."

Please, just don't use frogfoot as your fiber back end. Save yourself the days' worth of trouble.

0
Replies (1)
Frogfoot Fibre
Frogfoot Fibre's reply18 Jan 2023, 09:55
Official
 Good day, 
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards, 
Frogfoot