Absolutely useless!

I am at an absolute loss for words! We pay almost R1000 for our internet but heaven forbid that we actually get to use it! For more than a month now, we either have ZERO internet or it’s partially on. I AM FED UP!! My fiancé and I both work from home and are both dependent on internet. I stream after hours as part of my hobby BUT I CAN’T WORK OR STREAM BECAUSE I DON’T GET WHAT I PAY FOR!!

Every single time we log an issue, there’s apparently a some sort of power outage somewhere in Kempton Park that prevents Frogfoot from providing us with a service that we pay for. Oh, and by the way, dare we miss a payment (not that we ever have), you guys make sure that you are on us to pay it. So how does this work? We should meet our end of the agreement but it’s okay for you guys to not provide me with a service for more than half a month?

I DEMAND half my monthly premium back for the month of April!

And Frogfoot, do me a favor and DO NOT reply with “we’ve escalated this blah blah blah ****”!

I want PROPER feedback as to when and how you are going to sort this out to ensure that I get what I’m paying for! I can’t remember signing up for absolutely nothing!

After Eskom, you guys are without a doubt the worst service provider I have ever come across.