MM
Martin M
1 reviews | Active since Jul 2025
04 Mar 2026, 19:39
Absolutely shocking service
Absolutely shocking service from Frogfoot. Internet just switched off, 4 days now. The caliber of people working there is absolutely shocking. Phoned about 50 times now to find out what the problem is, but the call centre people has no idea what's going on around them. Most shocking fibre service provider ever.
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Replies (5)0
Replies (5)
Frogfoot Fibre's replyOfficial
04 Mar 2026, 19:41Hi, Martin.
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
Frogfoot Fibre's reply04 Mar 2026, 19:41
Official
Hi, Martin.
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
MM
Martin M's updateReviewer Update
05 Mar 2026, 12:32Yesterday I complaint about my internet that is still off after 4 days, within 2 minutes Frogfoot representatives, Martina Govendor from Social phoned me and promised everything will be sorted out ASAP. Again still not fixed and NO COMMUNICATION from Frogfoot side. This is inexceptable. I want my problem to be sorted out today or I will complaint on ALL social media platforms
MM
Martin M's update05 Mar 2026, 12:32
Reviewer Update
Yesterday I complaint about my internet that is still off after 4 days, within 2 minutes Frogfoot representatives, Martina Govendor from Social phoned me and promised everything will be sorted out ASAP. Again still not fixed and NO COMMUNICATION from Frogfoot side. This is inexceptable. I want my problem to be sorted out today or I will complaint on ALL social media platforms
Frogfoot Fibre's replyOfficial
05 Mar 2026, 12:44Hi, Martin.
Thank you for your message and for your patience.
We understand how frustrating this situation can be and sincerely apologize for the inconvenience caused.
Please be assured that we have urgently followed up with our team and are actively monitoring the matter.
We will continue to engage with them and will keep you informed of any progress or updates as soon as they become available.
Thank you for your understanding. We truly appreciate your patience while we work to resolve this for you as quickly as possible.
Frogfoot Fibre's reply05 Mar 2026, 12:44
Official
Hi, Martin.
Thank you for your message and for your patience.
We understand how frustrating this situation can be and sincerely apologize for the inconvenience caused.
Please be assured that we have urgently followed up with our team and are actively monitoring the matter.
We will continue to engage with them and will keep you informed of any progress or updates as soon as they become available.
Thank you for your understanding. We truly appreciate your patience while we work to resolve this for you as quickly as possible.
MM
Martin M's updateReviewer Update
05 Mar 2026, 18:58Yet another wasted day from Frogfoot. I was promised by Frogfoot, Nikhil Chetram that a technician will come out today to fix the problem. Again nobody came out to fix my internet that's been off since Monday. Since Monday we have probably phoned about 50 times and nobody can assist us. Shocking service.
Frogfoot you have left me no other choice but to make this public to ALL media platforms available. This will also be reported to Frogfoot Directors.
Frogfoot you have left me no other choice but to make this public to ALL media platforms available. This will also be reported to Frogfoot Directors.
MM
Martin M's update05 Mar 2026, 18:58
Reviewer Update
Yet another wasted day from Frogfoot. I was promised by Frogfoot, Nikhil Chetram that a technician will come out today to fix the problem. Again nobody came out to fix my internet that's been off since Monday. Since Monday we have probably phoned about 50 times and nobody can assist us. Shocking service.
Frogfoot you have left me no other choice but to make this public to ALL media platforms available. This will also be reported to Frogfoot Directors.
Frogfoot you have left me no other choice but to make this public to ALL media platforms available. This will also be reported to Frogfoot Directors.
Frogfoot Fibre's replyOfficial
06 Mar 2026, 15:34Hi, Martin.
Thank you for taking our call.
We are delighted to hear that your connection is up and running.
Should you require any further assistance, please don't hesitate to reach out to us.
Kind regards.
Thank you for taking our call.
We are delighted to hear that your connection is up and running.
Should you require any further assistance, please don't hesitate to reach out to us.
Kind regards.
Frogfoot Fibre's reply06 Mar 2026, 15:34
Official
Hi, Martin.
Thank you for taking our call.
We are delighted to hear that your connection is up and running.
Should you require any further assistance, please don't hesitate to reach out to us.
Kind regards.
Thank you for taking our call.
We are delighted to hear that your connection is up and running.
Should you require any further assistance, please don't hesitate to reach out to us.
Kind regards.