TK
Tristan K
1 reviews | Active since Dec 2021
10 Dec 2021, 15:47
Absolute worst service delivery
Frogfoot consistently delivers terrible service. I had to wait 1-2 weeks for a technician to come to my premises, only for him to say he can’t fix my fibre issues and has to raise this to his higher ups. Thereafter a technician doesn’t show up for 2 weeks until I receive a call from one stating that he will show up to fix my cable at 2pm the afternoon. I waited the entire day and nobody showed up. Im still left waiting for a technician to fix my cable. Absolutely terrible service the likes I have never seen before.
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Replies (1)Frogfoot Fibre's replyOfficial
10 Dec 2021, 16:06 Good day, Tristan
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
Frogfoot Fibre's reply10 Dec 2021, 16:06
Official
Good day, Tristan
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
