90 odd days with no installation and really bad service.

The worst of the worst I have ever experienced.

Ordered this service on the 26/09/2024, today it's the 30/12/2024. Still no installation.

It's been one issue after the next, one missed appointment after the other. It's been calls and emails since and still nothing.

The worst part is my time being wasted and money lost for taking time off my schedule to be at home for no one to pitch up and for me to be the one calling to find out what is happening.

It took ages for me to get help and still I don't have WiFi, no idea when it will ever happen and as a result I don't even want it anymore, that is ridiculous this entire process has been.

Today was the last straw for me. Appointment was booked for 8am today, again I had to be the one following up, only for installers to get here at 10am and tell me that I will only have a connection on Wednesday after they finish fixing whatever they need to fix. How long does it take to fix a node or whatever needs fixing.

Pathetic. Than I call your call centre and I tell them I wanna cancel, for the agent to tell me to contact my ISP, which one when there is no installation, no fibre, no service. Can't even get management to call me back.

The only person that has been consistent with updates shame even though the situation is still unresolved is Itumeleng Letuka and I give her prompts for the service 🥰

Other than that, your service is very poor and your installers even worse.