SM
Sabelo M
1 reviews | Active since Apr 2024
02 Apr 2024, 10:19
3rd Week with no Fibre!!
It's unacceptable to have no service for 2+ weeks and all MWEB can say is "They are following up with the provider" I can't directly follow up with the Provider as I don't have the additional info requested via "ftth@frogfoot" address. I work from home, with no internet since 18TH March how can I get this resolved urgently or escalate this issue?
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Frogfoot Fibre's replyOfficial
02 Apr 2024, 10:24Hi Sabelo,
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
Frogfoot Fibre's reply02 Apr 2024, 10:24
Official
Hi Sabelo,
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot