GN
Gabriel N

1 reviews | Active since Feb 2025

06 Feb 2025, 10:19

30% increase in less than 2 years.. lekka

Afrihost & Frogfoot – Home of Pure Internet Joy… for THEM, not for you! I signed up for a 40/40 Mbps fibre package with Afrihost. Fast forward two years, and after FOUR price increases, I’m now paying nearly 30% more—for a package I never agreed to! Apparently, my original package “no longer exists,” so they helpfully upgraded me to a more expensive 60/60 line… without my consent. But here’s the kicker: I’m STILL getting 40 Mbps speeds! So, I’m paying for a more expensive service that doesn’t actually exist—unless you count imaginary upgrades! Meanwhile, their website offers a 100/100 package for the same price I’m paying for 60/60. But instead of offering that, I was presented with a slower 60/30 option for almost the same price as my original deal. How does this make sense, Afrihost? Frogfoot, are you part of this too? This is misleading, deceptive, and frankly borderline *****. If I didn’t check my speeds, I wouldn’t even know I’m still on the original service! How many other customers are being ********** like this? Sort this out, Afrihost & Frogfoot. Your Pure Internet Joy is starting to feel a lot like Pure Internet *****. 🚩 #Afrihost #Frogfoot #PureInternetJoy? #Internet**** #DoBetter

0
Replies (1)
Frogfoot Fibre
Frogfoot Fibre's reply07 Feb 2025, 17:41
Official
 Hi,  Gabriel.  
Thank you for your inquiry. 
Kindly note that we have escalated your inquiry. 
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website. 
Please take note that we will not reply on Hellopeter. 
Kind Regards, 
Frogfoot