3 WEEKS WITHOUT INTERNET AXXESS AND FROGFOOT

ABSOLUTELY SHOCKING SERVICE – FROGFOOT & AXXESS

My fibre has been down for 2 weeks and 4 days (almost 3 weeks), and despite countless calls and escalations to Axxess, the issue remains unresolved.

Axxess continues to mark my faults as “resolved” without confirming whether my service is actually restored. I am still connected but with no internet access.

I have spoken to over 20 different agents, and every time I am told the same thing: “Frogfoot needs to provision the line.” Yet nothing gets done.

As my ISP, Axxess should be ensuring that the fault is properly resolved and that I am actually connected before closing the ticket. This has not happened.

Frogfoot, on the other hand, has provided absolutely no assistance or accountability in this process.

I work in the fibre industry myself, so I fully understand the correct process — the ISP should be managing the fault with the FNO until the customer is back online. Instead, I am being left without service for weeks, with no urgency from either party.

Nearly 3 weeks without internet. Numerous escalations, no resolution. Zero accountability from Frogfoot. Extremely poor service from Axxess.

If you are looking for unreliable service and endless frustration as a paying customer, Axxess and Frogfoot are the perfect choice.