GV
Gerhard V

1 reviews | Active since Aug 2023

15 Sept 2023, 15:29

3 days of NO internet

3 days of NO internet .Going back and fourth ,then it is Frogfoot,then it is the rooter,then it is this and that .Frogfoot are useless,cannot communicate with them .If their is a problem your network logs a fault and then just tell you to wIt 24 to 48 hours before they can help you.I want to leave them (Frogfoot) but they are the only fiber supplier in our area So they can do what they want as we got no leg to stand on.Terrible service .😑😑😑 Thank you Silence from Home Connect who helped me this morning (through all my shouting and complaining) he was calm and collectiveπŸ€—πŸ‘ Great service from him πŸ‘ŠπŸ»πŸ‘ŠπŸ»

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Replies (1)
Frogfoot Fibre
Frogfoot Fibre's reply15 Sept 2023, 16:12
Official
 Good day, Gerhard. 
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards, 
Frogfoot