2 Weeks without connectivity and non-existent communication with customers

FrogFoot is the most pathetic service I've ever had the displeasure of using. Our fibre was installed 2 weeks ago and its had a fault from the start, We've submitted multiple tickets and notified them of this problem yet they clearly do not give a ****. In 2 weeks we've had around 2 days of internet that was intermittent and the rest of the time it was off, to make matters worse if you want to talk to support at frogfoot they tell you that they will only communicate with the ISP you get your internet through even though the issue is with their network and not my ISPs. Everyday it is the same story that they will tend to the fault within 24-72 hours but its been well over 2 weeks without connectivity. This company is a complete joke and dont deserve to work in the telecommunication services with their appauling support and maintenance. I would recommend going with any other company available to you as it doesnt get worse than this!! ????????????