1 reviews | Active since Sept 2019
Appalling service!
Hi. Appalling service and busy moving to another provider!
Opened a ticket 4 weeks ago and since then are not able to send any outgoing emails on a professional domain. Can't contact them as there is no contact number available, every day you log a reply and the next they respond and so it continues. Multiple persons pick up the next reply without going through the effort of understanding the ticket trail and thus repeating. So far 72 replies and still not resolved. They blame everyone else in the value chain. Yet the email is not working on multiple PCs (x3) and on multiple internet connections (x2), yet blaming ISP, Microsoft, PC's, etc.
Had multiple IT technicians personally out to investigate as well to give their opinions. Also, their mailhostbox is blacklisted by 3 sites, yet nothing gets done on this. After 4 weeks i eventually get their person to look at it and then she makes all kind of changes to PC and then just leave without changing anything back (anti-virus, firewalls, other settings, etc).
Think twice before using them. All good when working, but no service thereafter.
Another ticket is still outstanding for 6+ months as well for which i am paying monthly and not using at all.
Regards
Thank you for sharing your feedback with us. We genuinely regret any frustration you've experienced, especially considering our valued relationship that dates back to 2019. We are deeply committed to ensuring every customer, especially our esteemed long-term clients like yourself, enjoys a positive experience with our service.
We want to assure you that, based on our records, your service remained uninterrupted throughout the period you referenced. We're pleased to note that you were able to access your email via Webmail and Windows Mail consistently. Additionally, it's important to highlight that you successfully connected to your mailbox via Outlook when utilizing your Vodacom connection from August 1st to August 10th. We understand that configuring third-party software such as Outlook can be complex at times, and we endeavoured to guide you through the process to the best of our abilities.
While issues concerning third-party software configurations are beyond our direct control, we're always here to provide the guidance and support needed to facilitate a seamless experience. We acknowledge that the blacklisting of the IP address of our mail server was a concern. Our upstream service provider is deeply committed to maintaining a clean reputation and takes a strong stance against spam. Please rest assured that every effort is made to swiftly address any issues to ensure the highest quality of service.
We genuinely appreciate your business, you have been our client since 2019 and want to thank you for bringing this matter to our attention. Our team is dedicated to assisting you further in any way we can.
Warmest Regards,
Carol
Thank you for sharing your feedback with us. We genuinely regret any frustration you've experienced, especially considering our valued relationship that dates back to 2019. We are deeply committed to ensuring every customer, especially our esteemed long-term clients like yourself, enjoys a positive experience with our service.
We want to assure you that, based on our records, your service remained uninterrupted throughout the period you referenced. We're pleased to note that you were able to access your email via Webmail and Windows Mail consistently. Additionally, it's important to highlight that you successfully connected to your mailbox via Outlook when utilizing your Vodacom connection from August 1st to August 10th. We understand that configuring third-party software such as Outlook can be complex at times, and we endeavoured to guide you through the process to the best of our abilities.
While issues concerning third-party software configurations are beyond our direct control, we're always here to provide the guidance and support needed to facilitate a seamless experience. We acknowledge that the blacklisting of the IP address of our mail server was a concern. Our upstream service provider is deeply committed to maintaining a clean reputation and takes a strong stance against spam. Please rest assured that every effort is made to swiftly address any issues to ensure the highest quality of service.
We genuinely appreciate your business, you have been our client since 2019 and want to thank you for bringing this matter to our attention. Our team is dedicated to assisting you further in any way we can.
Warmest Regards,
Carol