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vhakondisi M
1 reviews | Active since Aug 2015
13 Jun 2025, 06:32
withdrawal nightmare
i withdrew my money 5 June 2025 , today is the 13th of June 2025 (7 days later) way over SLA of 5 working days. my kids are now suffering because of the delay in processing the request and no feedback or whatsoever. I do not even receive any responses on emails anymore. i have been trying to cancel this investment for the past 2 months yet the keep deducting my account. i regret even joining this investment as my company does offer immediate payment on their investments. what kind of service is this though ? An apology wont even make things better at this point ive missed payments that was suppose to make with that money and sent proof to your customer service centre yet no response
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Replies (2)
Franc Group's replyOfficial
23 Feb 2026, 16:46Hi Vhakondisi, we are truly sorry for the stress and frustration this delay has caused, especially knowing it affected your family. We completely understand how upsetting this must be, and we sincerely apologise for not keeping you updated. Please know this is not the experience we want for our users.
Franc Group's reply23 Feb 2026, 16:46
Official
Hi Vhakondisi, we are truly sorry for the stress and frustration this delay has caused, especially knowing it affected your family. We completely understand how upsetting this must be, and we sincerely apologise for not keeping you updated. Please know this is not the experience we want for our users.
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vhakondisi M's updateReviewer Update
10 May 2026, 08:36Hi , how profound of you guys to even attend to a hello Peter complain 8 months down the line. I decided to give your poor experience another chance and you never disappoint me. Another withdrawal done 28 April 2026 yet no money in to date. Vague responses received on each follow up made. Well il wait another 8 months for your response again
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vhakondisi M's update10 May 2026, 08:36
Reviewer Update
Hi , how profound of you guys to even attend to a hello Peter complain 8 months down the line. I decided to give your poor experience another chance and you never disappoint me. Another withdrawal done 28 April 2026 yet no money in to date. Vague responses received on each follow up made. Well il wait another 8 months for your response again