Based on recent customer reviews, Franc Group is praised for an intuitive investment app that makes saving simple, with goal-based strategies, useful financial education, and support agents such as Gontse Mothibe who often resolve deposit queries within a day. Frustration centres almost entirely on withdrawals, where customers report waiting well beyond the stated five business days, unreflected deposits, and vague replies through email, WhatsApp, and in-app chat. Several reviewers question whether emergency funds should be held here, urging clearer timelines and proactive communication when payouts stall.
TrustIndex
4.8
Â
NPS Score
16
Recommended: Likely
Oct '25 - Sep '26
Frequently Asked Questions About Franc Group
What do customers say about Franc Group?
Based on recent customer reviews, Franc Group is praised for an intuitive investment app that makes saving simple, with goal-based strategies, useful financial education, and support agents such as Gontse Mothibe who often resolve deposit queries within a day. Frustration centres almost entirely on withdrawals, where customers report waiting well beyond the stated five business days, unreflected deposits, and vague replies through email, WhatsApp, and in-app chat. Several reviewers question whether emergency funds should be held here, urging clearer timelines and proactive communication when payouts stall.
Is Franc Group trustworthy?
Franc Group has a TrustIndex of 4.8 out of 10 on Hellopeter, based on 24 reviews in the last 12 months. They reply to 57% of negative reviews, typically within 512 hours 40 min. Hellopeter has tracked Franc Group across 33 total reviews. How is the TrustIndex calculated? →
Recent reviews (24)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Sept 2026
Best investment app ...
Best investment app simple and to understand makes your investing journey easier
1 reviews | Active since Sept 2026
Best investment app ...
Best investment app simple and to understand makes your investing journey easier
1 reviews | Active since Aug 2015
Withdrawal delayed beyond stated turnaround time with no clear communication
I logged a withdrawal request on 28 April 2026, Account number: Momentum DF*** and to date the funds have still not reflected in my account (normal working day 8) Gontse Mothibe as always advised that the withdrawal process takes up to 5 business days, yet we are now on day 8 with no payment received and no clear explanation for the delay. In addition the funds already deducted from my payslip on 25 April 2026 still not reflecting on franc group savings portal. 8th May 2026 and I am still waiting for the payout. I have followed up several times and continue receiving vague responses such as “payment will reflect soon” and “the matter is being investigated”, without any detailed update or resolution timeline. Nobody has been able to confirm: Whether the withdrawal was successfully processed If there are compliance or verification issues Whether the funds have been released When payment will actually reflect The lack of communication and transparency has been extremely frustrating. I expect a clear explanation, urgent resolution, and confirmation of when the funds will be paid.
1 reviews | Active since Aug 2015
Withdrawal delayed beyond stated turnaround time with no clear communication
I logged a withdrawal request on 28 April 2026, Account number: Momentum DF*** and to date the funds have still not reflected in my account (normal working day 8) Gontse Mothibe as always advised that the withdrawal process takes up to 5 business days, yet we are now on day 8 with no payment received and no clear explanation for the delay. In addition the funds already deducted from my payslip on 25 April 2026 still not reflecting on franc group savings portal. 8th May 2026 and I am still waiting for the payout. I have followed up several times and continue receiving vague responses such as “payment will reflect soon” and “the matter is being investigated”, without any detailed update or resolution timeline. Nobody has been able to confirm: Whether the withdrawal was successfully processed If there are compliance or verification issues Whether the funds have been released When payment will actually reflect The lack of communication and transparency has been extremely frustrating. I expect a clear explanation, urgent resolution, and confirmation of when the funds will be paid.