Based on recent customer reviews, Framework Properties earns strong praise for its letting team, with agents such as Duduzile, Lisa and Wellie repeatedly described as professional, patient and quick to respond during rental applications and move ins. Tenants also note reliable follow up on maintenance requests. Dissatisfaction centres on the end of lease experience, where reviewers report deposits withheld over mould and peeling paint they consider wear and tear, missing repair invoices, and slow refunds or delayed responses over the December holiday period.
Replied to 100% of negative reviews
Reply time on negative reviews: 86h 25m
TrustIndex
6.1
Reply Time
26h 11m
NPS Score
0
Recommended: Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 86h 25m
Nov '25 - Oct '26
Frequently Asked Questions About Framework Properties
What do customers say about Framework Properties?
Based on recent customer reviews, Framework Properties earns strong praise for its letting team, with agents such as Duduzile, Lisa and Wellie repeatedly described as professional, patient and quick to respond during rental applications and move ins. Tenants also note reliable follow up on maintenance requests. Dissatisfaction centres on the end of lease experience, where reviewers report deposits withheld over mould and peeling paint they consider wear and tear, missing repair invoices, and slow refunds or delayed responses over the December holiday period.
Is Framework Properties trustworthy?
Framework Properties has a TrustIndex of 6.1 out of 10 on Hellopeter, based on 11 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 86 hours 25 min. Hellopeter has tracked Framework Properties across 83 total reviews. How is the TrustIndex calculated? →
Recent reviews (11)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since May 2023
Formal Complaint: Non-Refund of Rental Deposit – Linden Heights / The Framework
Good day, I hereby lodge a formal complaint against The Framework (rental agent) regarding the ******** non-refund of my rental deposit. I rented a flat at Linden Heights from 2019 and vacated the premises on 28 November 2025. At the commencement of the lease, I paid a deposit of R5,500.00 in full. An exit inspection was conducted with me as required by law. Despite this, the rental agent has failed to refund my deposit, and it has now been more than two months since I vacated the property. The agent alleges that my deposit is being withheld due to damage to the bathroom. I dispute this allegation on the following grounds: The bathroom wall was already peeling when I occupied the unit, which constitutes normal wear and tear. Peeling paint caused by age and moisture over several years of occupation is not tenant-caused damage. During the exit inspection, no serious tenant-related damage was identified that would justify withholding my full deposit. No invoices, quotations, or proper proof of repair costs have been provided to substantiate any deductions. In terms of Section 5 of the Rental Housing Act, the landlord or agent is required to refund the deposit within 7 to 14 days after the tenant vacates the property, and deductions may only be made for proven damages, excluding normal wear and tear. Despite repeated follow-ups, the agent continues to delay payment and provide excuses, causing me financial prejudice. I respectfully request the Rental Housing Tribunal to investigate this matter and assist in enforcing the refund of my full deposit of R5,500.00, together with any interest due. I am prepared to submit all supporting documentation, including the lease agreement, proof of deposit payment, the exit inspection report, and correspondence with the rental agent. Thank you for your assistance. Kind regards, Portia Former tenant – Linden Heights
1 reviews | Active since May 2023
Formal Complaint: Non-Refund of Rental Deposit – Linden Heights / The Framework
Good day, I hereby lodge a formal complaint against The Framework (rental agent) regarding the ******** non-refund of my rental deposit. I rented a flat at Linden Heights from 2019 and vacated the premises on 28 November 2025. At the commencement of the lease, I paid a deposit of R5,500.00 in full. An exit inspection was conducted with me as required by law. Despite this, the rental agent has failed to refund my deposit, and it has now been more than two months since I vacated the property. The agent alleges that my deposit is being withheld due to damage to the bathroom. I dispute this allegation on the following grounds: The bathroom wall was already peeling when I occupied the unit, which constitutes normal wear and tear. Peeling paint caused by age and moisture over several years of occupation is not tenant-caused damage. During the exit inspection, no serious tenant-related damage was identified that would justify withholding my full deposit. No invoices, quotations, or proper proof of repair costs have been provided to substantiate any deductions. In terms of Section 5 of the Rental Housing Act, the landlord or agent is required to refund the deposit within 7 to 14 days after the tenant vacates the property, and deductions may only be made for proven damages, excluding normal wear and tear. Despite repeated follow-ups, the agent continues to delay payment and provide excuses, causing me financial prejudice. I respectfully request the Rental Housing Tribunal to investigate this matter and assist in enforcing the refund of my full deposit of R5,500.00, together with any interest due. I am prepared to submit all supporting documentation, including the lease agreement, proof of deposit payment, the exit inspection report, and correspondence with the rental agent. Thank you for your assistance. Kind regards, Portia Former tenant – Linden Heights
1 reviews | Active since Jan 2026
Unhappy
I spoke with a lady to assist me with my medication as our has been locked up, we gave notice in time but on their side received an email late due to Dec holidays now i have not been taking medication for few days and cannot get my stuff back
1 reviews | Active since Jan 2026
Unhappy
I spoke with a lady to assist me with my medication as our has been locked up, we gave notice in time but on their side received an email late due to Dec holidays now i have not been taking medication for few days and cannot get my stuff back
1 reviews | Active since Nov 2025
Duduzile was extremely helpful throughout my rental application process
Duduzile was extremely helpful throughout my rental application process. She was professional, patient and communicated clearly at every step. I really appreciate her assistance.
1 reviews | Active since Nov 2025
Duduzile was extremely helpful throughout my rental application process
Duduzile was extremely helpful throughout my rental application process. She was professional, patient and communicated clearly at every step. I really appreciate her assistance.
1 reviews | Active since Nov 2025
"Lisa was absolutely fantastic in assisting with my flat application! Her professionalism, knowledge, and dedication made the entire process smooth and stress-free
"Lisa was absolutely fantastic in assisting with my flat application! Her professionalism, knowledge, and dedication made the entire process smooth and stress-free. Highly recommend working with her!"
1 reviews | Active since Nov 2025
"Lisa was absolutely fantastic in assisting with my flat application! Her professionalism, knowledge, and dedication made the entire process smooth and stress-free
"Lisa was absolutely fantastic in assisting with my flat application! Her professionalism, knowledge, and dedication made the entire process smooth and stress-free. Highly recommend working with her!"
1 reviews | Active since Nov 2025
Many thanks to Lisa ...
Many thanks to Lisa and Wellie for prompt response ranging from my initial apartment application to ensuring that the apartment is serviced to my satisfaction
1 reviews | Active since Nov 2025
Many thanks to Lisa ...
Many thanks to Lisa and Wellie for prompt response ranging from my initial apartment application to ensuring that the apartment is serviced to my satisfaction