POOR CUSTOMER SERVICE FROM TRUWORTHS

I ordered items online, I received an sms to say I can go to the store for collection,which I did go the very same day to collect my order;when I got there cashier told me she can't find my parcel I must come back the following day. I asked what the system was saying, of which she said yes my parcel was delivered she just can't find it I asked when should I come back to collect it, she said come on Saturday or Sunday mind you it was on a Thursday,i left on Saturday I went back I was given three of the items I ordered and I was told I should wait for another sms to come and collect the part of my items which I waited and on Monday I got an sms saying I can collect.i went to the store for collection they gave me some of the items I ordered and I asked;why did they send me an sms to come and collect if my order is not yet received in full in their store and explanation was that the items comes from different stores in south africa.Of which I understood and left on today I get an sms to collect as usual I went there to collect and I found a guy by the name of Bongani and he said " can I see the sms and id". I said to him I didn't come with it because on the first two occasions I was assisted without it and he said to me "unfortunately I can't give u ur items" as I was busy explaining myself hjust walked away and left me there to assist other customers and I said to him but I'm not done talking to him. He just ignored me. My what I am asking from truworths is train your staff on how to address your customers, and ur ONLINE PURCHASE SYSTEMS ARE EXTREMELY POOR, I CAN'T RETURN TO A STORE FOR MORE THAN THREE TIMES FOR A ONCE OFF TRANSACTION. Please let BONGANI know that he does not own your store, and that he must not be dismissive when talking to customers. And that his attitude stinks