Edgars Fouways Terrible Service!!!!!!

I made a purchase using the PayJustNow platform on the 3rd December 2022, however, I returned one of the items on the 10th December 2022 as the size was too small,

I was advised that I cannot get a refund in cash but the amount wil be credited into my PayjustNow account, I see there's still no changes made on my profile.

I then had to escalate the matter through to PayJustNow, their response below:

PayJustNow is the payment method only, the transaction is between you and the Merchant.

Only the Merchant can instruct us to process a refund, this is usually only when they are satisfied that their returns policy conditions have been met. Naturally, once we receive the instruction from the Merchant, we assess what the value of the refund is relative to your payment schedule.

Today 20/12/2022 I had attempted calling the Edgars Fouways Store, however, I was kept on hold til the call was cut, I called again for the 2nd time I was transferred to the Credit Manager who I held the line for over 10mins until the call got cut again, I attempted 3 times after the 1st 2 call attempts, this time around there was no reply, I NEED THIS TO BE ATTENDED AS IN YESTERDAY AS PAYMENTS ARE TO BE MADE BEFORE END OF THIS WEEK!!!!!!!!! THE REFUND SHOULD BE MADE NO LATER THAN TODAY.