Bad customer experience

Good morning.

I was at MTN store in Fourways mall, to either exchange or get a refund for a screen protector because it was peeling off.

When I was at the door for covid checklist, Fundiswa asked me for my ID no. I was concerned and asked why she wanted my ID no, because its a sensitive info, and first time i went to their store no one asked me for such details and that shows that they not consistent . I didn't have a problem giving out but I just had to ask why. Fundiswa shouted at me and told me that she's doing her job.

I went to their till points and she then again attacked me again about the plastic screen protector, that there is something wrong that I did to the screen protector.

The attitude and the attack that I got from Fundiswa it scares me to even go back to their store to shop there. She totally does'nt know how to speak. She yells jerr.

Refilwe ***