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Stefan E

1 reviews | Active since Nov 2015

06 Nov 2015, 12:49

Shocking After Sales Service on Waranties

When I bought my vehicle the first time round, the Gesina Branch gave me a Second Hand vehicle and put me under the impression that it was new. With a huge struggle I got this rectified.<br> With my 40000km service, I was told that the service plan has elapsed and therefore I had to pay for it myself. Another three week struggle to get this resolved.<br> <br> In between all this, there was a few factory faults with the vehicle which with massive effort and numerous trips to various dealers got resolved after I contacted there head office.<br> <br> The problem that I am experiencing now is that the headlamps kept failing and the Edenvale Branch drilled holes in them and installed wires as the head lights where faulty. I now phoned the branch and both the Manager and the Stores Clarke have been dismissed.<br> <br> Now I get told yet again for the umpteenth time that I have to bring the vehicle back as they need to take picture to submit the warranty.<br> <br> I am fed up with this kind of treatment and to top it all my vehicles headlamps have hole in them.<br> <br> DO NOT BUY FOTON AS THE AFTER SALES SERVICE IS NON EXSISTANT AND SHOULD YOU HAVE ANY DEFECTS ON YOUR VEHICLE, IT WILL BE A NIGHTMARE TO GET RESOLVED!!!!!

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