Based on recent customer reviews, Foton Auto Sa is facing consistent criticism across its South African dealer network. Buyers of Miler trucks, G7 Tunland bakkies and Truck Mate models report early breakdowns, gearbox and turbo failures, ECU faults, cabin welding creaks, plus missing spare keys and NATIS documents. Frustration centres on slow follow up, unanswered queries, absent loan vehicles and declined warranty claims, with owners losing daily income while units sit in workshops. Several have escalated to head office or demanded CPA refunds.
TrustIndex
1.9
NPS Score
-60
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Foton Auto Sa
What do customers say about Foton Auto Sa?
Based on recent customer reviews, Foton Auto Sa is facing consistent criticism across its South African dealer network. Buyers of Miler trucks, G7 Tunland bakkies and Truck Mate models report early breakdowns, gearbox and turbo failures, ECU faults, cabin welding creaks, plus missing spare keys and NATIS documents. Frustration centres on slow follow up, unanswered queries, absent loan vehicles and declined warranty claims, with owners losing daily income while units sit in workshops. Several have escalated to head office or demanded CPA refunds.
Is Foton Auto Sa trustworthy?
Foton Auto Sa has a TrustIndex of 1.9 out of 10 on Hellopeter, based on 11 reviews in the last 12 months. Hellopeter has tracked Foton Auto Sa across 46 total reviews. How is the TrustIndex calculated? →
Recent reviews (11)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2026
I bought a brand New Tunland V7 from. Foton and 3 months later it went into limp mode. Its been
Worst experience from Foton SA no communication on new V7
1 reviews | Active since Oct 2026
I bought a brand New Tunland V7 from. Foton and 3 months later it went into limp mode. Its been
Worst experience from Foton SA no communication on new V7
1 reviews | Active since Feb 2018
Worst service of my life
No service no settlement for the faulty V7 No reply on emails Bakkie has +- 8000 km on it bought it brand new in April since April 2026 until September 2026 I have driven the V7 for maybe 2 months rest of the time it's standing by Foton springs Firs the passenger door was catching the fender then Foton springs send the bakkie in to a panel beater in Benoni for repair they resprayed the whole door (brand new bakkie) We were not happy they took another Bakkie from the floor and changed the door The V7 had to much oil in the motor like 20mm to much still waiting on that test that was been done apparently on the V7 it's going on 9weeks now still no update The V7 is using water need to top up the water once or twice a week need to check before driving the v7 if the water level is correct when we told Foton springs send about it they said but we can top up the water level every time we drive with the v7 it's not that bad Foton springs words On the passenger site the floor board is so soft that if you press your foot there it's making a noise when we mention it to the dealer the one sales men said it's a crumble point on the V7 my husband went to another V7 standing on the floor at Foton spring and that one does not do it when we asked but why does my V7 do it and the other one not the sales man said o only some of them have the crumble point in not all of them one guy from Foton SA send it apparently in to chine but still no response on it. The bakkie left me on site did not want to start when we contacted Foton springs they told us that my gate remote was jamming the bakkie remote when it eventually started we were late for other site work and got panelized as the job was standing and we were not on time foton does not care when we got back on the Tuesday we stopped at foton springs and they said they have cleared all the faults and it would not do it again That Thursday it did it again ones again I was stuck on site I phoned road site assistance to come and collect the V7 That is now 9 weeks ago After numerous emails calls I asked them to either settle the V7 or replace it with a new one no reply 2 -3 weeks ago the rep**** on all the emails I have send stating the bakkie is right now I must collect it and drive it for 500km and take it back to do more testing I told them on the mail I will not collect the bakkie they need to settle the bakkie at the bank don't want it no more the response I got was that they have send everything to the right person but as yet no response from them if you phone them they say the relevant people to talk to is not available they will phone back and no one phones you back I bought a brand new bakkie so that I know I will have no trouble with it this bakkie is just giving me problems I'm a woman and can't keep a bakkie that is more in for repair or testing why did I buy a new bakkie
1 reviews | Active since Feb 2018
Worst service of my life
No service no settlement for the faulty V7 No reply on emails Bakkie has +- 8000 km on it bought it brand new in April since April 2026 until September 2026 I have driven the V7 for maybe 2 months rest of the time it's standing by Foton springs Firs the passenger door was catching the fender then Foton springs send the bakkie in to a panel beater in Benoni for repair they resprayed the whole door (brand new bakkie) We were not happy they took another Bakkie from the floor and changed the door The V7 had to much oil in the motor like 20mm to much still waiting on that test that was been done apparently on the V7 it's going on 9weeks now still no update The V7 is using water need to top up the water once or twice a week need to check before driving the v7 if the water level is correct when we told Foton springs send about it they said but we can top up the water level every time we drive with the v7 it's not that bad Foton springs words On the passenger site the floor board is so soft that if you press your foot there it's making a noise when we mention it to the dealer the one sales men said it's a crumble point on the V7 my husband went to another V7 standing on the floor at Foton spring and that one does not do it when we asked but why does my V7 do it and the other one not the sales man said o only some of them have the crumble point in not all of them one guy from Foton SA send it apparently in to chine but still no response on it. The bakkie left me on site did not want to start when we contacted Foton springs they told us that my gate remote was jamming the bakkie remote when it eventually started we were late for other site work and got panelized as the job was standing and we were not on time foton does not care when we got back on the Tuesday we stopped at foton springs and they said they have cleared all the faults and it would not do it again That Thursday it did it again ones again I was stuck on site I phoned road site assistance to come and collect the V7 That is now 9 weeks ago After numerous emails calls I asked them to either settle the V7 or replace it with a new one no reply 2 -3 weeks ago the rep**** on all the emails I have send stating the bakkie is right now I must collect it and drive it for 500km and take it back to do more testing I told them on the mail I will not collect the bakkie they need to settle the bakkie at the bank don't want it no more the response I got was that they have send everything to the right person but as yet no response from them if you phone them they say the relevant people to talk to is not available they will phone back and no one phones you back I bought a brand new bakkie so that I know I will have no trouble with it this bakkie is just giving me problems I'm a woman and can't keep a bakkie that is more in for repair or testing why did I buy a new bakkie
1 reviews | Active since Jan 2025
Foton bad cars bad service
The truck has been in for repair since 16 June ,I am the one who is always doing the follow up , no assistance at all ,management always busy no plan B not even a loan car for that matter tell me who is supposed to pay the installments
1 reviews | Active since Jan 2025
Foton bad cars bad service
The truck has been in for repair since 16 June ,I am the one who is always doing the follow up , no assistance at all ,management always busy no plan B not even a loan car for that matter tell me who is supposed to pay the installments
1 reviews | Active since Nov 2024
Bad service Foton BMW eMalaheni
Bought a Foton truck mate with box boddy on 16 March 2026 cash, not finances from Foton eMalaheni BMW. Very hapy to start a new chapter with a brand new truck, delivery took place two days later. With the delivery the problems started, no spare keys. 21 days aftet delivery temp permit exp. No problem drive 120km on my on cost and get a nother permit. Still no spearekey. Now the second permit has exp efter I asked the sales person a day before it exp fot the NATIS doc he replyed 5 days latet and told me he is on it. I cant do my deliverys and colections, the truck is not roadworthy and the insuranse will not pay if someting happens. Total lost per day in income is between R20 k and R30 k a day. Thank you Foton/BMW eMalaheni for the bad service.
1 reviews | Active since Nov 2024
Bad service Foton BMW eMalaheni
Bought a Foton truck mate with box boddy on 16 March 2026 cash, not finances from Foton eMalaheni BMW. Very hapy to start a new chapter with a brand new truck, delivery took place two days later. With the delivery the problems started, no spare keys. 21 days aftet delivery temp permit exp. No problem drive 120km on my on cost and get a nother permit. Still no spearekey. Now the second permit has exp efter I asked the sales person a day before it exp fot the NATIS doc he replyed 5 days latet and told me he is on it. I cant do my deliverys and colections, the truck is not roadworthy and the insuranse will not pay if someting happens. Total lost per day in income is between R20 k and R30 k a day. Thank you Foton/BMW eMalaheni for the bad service.
1 reviews | Active since Nov 2018
Foton WILL close your business
Please stay away from the Foton Brand , i have bought a brand new Miler in November , in December it broke down with 1700 km , it was standing for more than 30 days . At the end they needed to remake the whole pully/cooler system as it was put together with pratley steel and rusted pipes . Now not 2000 km on the ecu/computer box burned out , the electician dont want to work on it as they say it is a mess . Standing for the seconfd week now with no feedback . Contacted everyone from CEO maruis Mall (mail from Dealer ) to Trevor Morey , heas of Sales and what else .
1 reviews | Active since Nov 2018
Foton WILL close your business
Please stay away from the Foton Brand , i have bought a brand new Miler in November , in December it broke down with 1700 km , it was standing for more than 30 days . At the end they needed to remake the whole pully/cooler system as it was put together with pratley steel and rusted pipes . Now not 2000 km on the ecu/computer box burned out , the electician dont want to work on it as they say it is a mess . Standing for the seconfd week now with no feedback . Contacted everyone from CEO maruis Mall (mail from Dealer ) to Trevor Morey , heas of Sales and what else .
1 reviews | Active since Jul 2015
Bought a Brand-New Car, Now I’m Paying for Its Faults
My name is Anicky Mangotlo I recently purchased a G7 Futon in Randburg, and my experience has been extremely disappointing. Just two weeks after buying the vehicle, I started experiencing problems with starting the car. I contacted the dealership, and they advised me to take the car to Polokwane to have the key batteries replaced. I followed their instructions, but unfortunately, the problem persisted. I reached out to them again, and this time I was told to purchase a new car battery, with the promise that I would be refunded. Trusting their guidance, I went ahead and bought a new battery out of my own pocket. Now, instead of honoring their commitment, I am being told that they first need to test the battery before processing any refund. It is unacceptable that after purchasing what is supposed to be a brand-new vehicle, I am expected to deal with faults so soon and cover additional costs myself. A new car should not come with a faulty battery, and customers should not be inconvenienced or financially burdened for defects that clearly fall under the seller’s responsibility. I am extremely frustrated with the lack of accountability and poor after-sales service. I hope this matter is resolved urgently and that the dealership takes responsibility for selling a defective vehicle.
1 reviews | Active since Jul 2015
Bought a Brand-New Car, Now I’m Paying for Its Faults
My name is Anicky Mangotlo I recently purchased a G7 Futon in Randburg, and my experience has been extremely disappointing. Just two weeks after buying the vehicle, I started experiencing problems with starting the car. I contacted the dealership, and they advised me to take the car to Polokwane to have the key batteries replaced. I followed their instructions, but unfortunately, the problem persisted. I reached out to them again, and this time I was told to purchase a new car battery, with the promise that I would be refunded. Trusting their guidance, I went ahead and bought a new battery out of my own pocket. Now, instead of honoring their commitment, I am being told that they first need to test the battery before processing any refund. It is unacceptable that after purchasing what is supposed to be a brand-new vehicle, I am expected to deal with faults so soon and cover additional costs myself. A new car should not come with a faulty battery, and customers should not be inconvenienced or financially burdened for defects that clearly fall under the seller’s responsibility. I am extremely frustrated with the lack of accountability and poor after-sales service. I hope this matter is resolved urgently and that the dealership takes responsibility for selling a defective vehicle.
1 reviews | Active since Apr 2026
2025 Foton Miler
⚠️ Just a heads up to anyone thinking of buying a Foton Miler… Be very careful. I bought a Foton Miler and unfortunately missed my first service by about 3,000 km (completely by accident). Shortly after that, my turbo failed at only 13,000 km. When I took the vehicle in, they refused to replace the turbo under warranty because I was late for the first service — and voided my warranty. I understand rules are rules, but this was a small delay and a major failure on a fairly new vehicle. Just something to keep in mind: Make 100% sure you stick to every service interval exactly, otherwise you could sit with big repair costs. Sharing this so others don’t learn the hard way 👍
1 reviews | Active since Apr 2026
2025 Foton Miler
⚠️ Just a heads up to anyone thinking of buying a Foton Miler… Be very careful. I bought a Foton Miler and unfortunately missed my first service by about 3,000 km (completely by accident). Shortly after that, my turbo failed at only 13,000 km. When I took the vehicle in, they refused to replace the turbo under warranty because I was late for the first service — and voided my warranty. I understand rules are rules, but this was a small delay and a major failure on a fairly new vehicle. Just something to keep in mind: Make 100% sure you stick to every service interval exactly, otherwise you could sit with big repair costs. Sharing this so others don’t learn the hard way 👍
1 reviews | Active since Oct 2019
Foton Springs – Poor Communication Regarding Demo Request
On 7 January, I submitted a clear written request for a home demonstration of a Foton V9 Automatic. I was asked to provide my home address so the request could be taken to management, which I did. No feedback followed. Only after I chased the matter on 8 January did I receive a response — which incorrectly claimed that I had agreed to visit the dealership instead. This is not true and not supported by the written communication trail. At no stage did I request a loan vehicle or a showroom vehicle. My request was simply yes or no on whether a home demo could be accommodated. This is a case of poor communication and misrepresentation, not refusal. As a serious prospective buyer, I expected professional, transparent engagement. Rating reflects service and communication, not the vehicle.
1 reviews | Active since Oct 2019
Foton Springs – Poor Communication Regarding Demo Request
On 7 January, I submitted a clear written request for a home demonstration of a Foton V9 Automatic. I was asked to provide my home address so the request could be taken to management, which I did. No feedback followed. Only after I chased the matter on 8 January did I receive a response — which incorrectly claimed that I had agreed to visit the dealership instead. This is not true and not supported by the written communication trail. At no stage did I request a loan vehicle or a showroom vehicle. My request was simply yes or no on whether a home demo could be accommodated. This is a case of poor communication and misrepresentation, not refusal. As a serious prospective buyer, I expected professional, transparent engagement. Rating reflects service and communication, not the vehicle.