WJ
WENDY J

1 reviews | Active since Mar 2009

24 Nov 2015, 05:25

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We bought a Foton Thunda diesel Bakkie in July 2015 for our business. We were assured by the Dealership that it would do the job we require it for. Did the first service at 10 000km. On return from Phalaborwa the bakkie started overheating, after stopping several times and checking the bakkie my husband managed to get home. We took the bakkie back to Kia The Glen and they said it was the thermostat and had to wait till mid December for parts. In the meantime the whole exhaust system is rusted which we took photos of. After many phone calls (time consuming), emails and complaints as no courtesy vehicle is offered as it's not a Kia product we have managed to get the vehicle back 3 weeks later today. Suddenly they found a thermostat who knows where, had the exhaust welded at Supa Quick free of charge with no guarantee, instructions from Foton technical. Foton technical was informed that it might not be the thermostat as the cooling system was still not working properly, there response was give it back to the customer! This vehicle is being paid for by my hard earned money and I get treated like this!. Do you fully understand the term CUSTOMER CARE!

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