1 reviews | Active since Aug 2018
Your online stores are an utter disaster..
You website is an utter disaster. It doesn't work. You cannot make purchases among a bunch of other issues.
I've wasted 2 hours of my time trying to buy something on your Due South store. I've had about 5 order numbers after trying to make a purchase (non of them even give you an option to pay for your order, it just says, "Thanks for your order") These order numbers do not reflect an actual order upon using your "Track your order" function. This has been confirmed through your technical department that they do not actually exist?
Because of this, the item I really wanted is no longer in stock. One of your customer service agents explained to me your website can only be used on Chrome or Internet Explorer (even when using these browsers your site still does not work). I've tried to purchase through my phone and desktop. There are also a host of other issues your stupid site is throwing out. What a joke. You are a big company, you need to play by the big boy rules. This has left a very bitter taste in my mouth Foschini.
Please give me back the 2 hours you've wasted of my time, oh hang on, you cant do that either..
Good day Josh
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Online team and they will contact you directly.
Your patience and understanding is appreciated.
TFG
Good day Josh
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Online team and they will contact you directly.
Your patience and understanding is appreciated.
TFG
