You will waste your money if you shop online

I ordered a kids' dress from Foschini's online store, and the very first time my daughter wore it, it came apart at the seams. There is now a HUGE hole in it in multiple places at the back, and it cannot even be fixed - although I should not have to fix something after a first wear! When I wanted to return it for a refund, I was told I have to drop it off at the nearest store - if there was a store conveniently close to me, I would not have purchased online!